Virtual Reference Solutions: Buyer’s Market

Content Comparison by Daniel Kiely, Diablo Valley College

Daniel Kiely These days many libraries are being asked to do more with less, and few would consider adding services in our current fiscal climate. I would argue that in the world of virtual reference (VR)—instant messaging (IM) and text messaging services—it’s a buyers’ market. While it may seem an extravagant addition to your library services, there are several affordable VR solutions available. If you are willing to set up and staff the service locally, there is a wide range of products out there designed specifically for libraries. I will focus on three VR solutions—one hack, one commercial, and one open-source.

Download and read the full PDF on virtual reference solutions.

If your library has had any experience implementing virtual reference, please leave a comment.

Leave a Comment